Refund policy

The Australian Consumer Law & Your Rights

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill.

These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expected given factors including the cost and quality of the product or any representations made.

E’Co - Refund & Warranty Policies

E’Co will provide a refund, replacement or repair in accordance with the E’Co Minimum Voluntary Warranty Policy set out in this document. This Policy only sets out the minimum time periods within which E’Co will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods.
To obtain a refund or any other remedy please contact E’Co directly or contact us via our website at World of E’Co.

E’Co - Staff Code of Conduct

E’Co staff are obligated to ensure that your ACL rights are NOT limited in any way. Limiting your rights may include:-
Informing you that the manufacturer is solely obligated to remedy your faulty product.
Refusing to refund, replace or repair a product that is faulty, and / or became faulty through no fault of your own within a time-frame considered reasonable under the Warranty or the ACL.

Failing to escalate or properly address any dispute you have in relation to any minimum time frames and minimum remedies outlined in this document. Failing to assist in a courteous and timely manner with a remedy that is in accordance with E’Co's Minimum Voluntary Warranty.